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Terms & Conditions
Changing Your Order: In order to make any modifications to your order you must call us at (760) 542-6397 as soon as possible. We will not be able to make changes if you contact us any later than 2 hours after purchasing any products, or services on our site. Any product or service that is immediately sent to you or your e-mail address is non-exchangeable, non-refundable. If you have questions on this or any other policy call us at (760) 542-6397 before your purchase.
Shipment Policy: Customers have the availability to choose different shipping methods while placing the order. If you use a post office box as your shipping address, it could result in a lost or returned shipment. Better Buzz Coffee’s coffee and powder products are perishable goods and cannot be re-stocked or re-sold. Customers must return a shipment within 21 days of receipt in order to receive credit with a 30% restocking fee applied to the refunded amount. Additionally, all items must be in original condition without any wear, tear or damage for return policy to be in affect. Customers are responsible for return shipment and all associated costs. Customers may only return one shipment for credit. Credit will be applied to the credit card used for the original transaction and can take up to 4-6 weeks after proof of return/refusal for the credit to appear on your credit card statement. Multiple shipments that include refusals and returns will not be credited. In order to assure credit for a shipment returned, customer must retain their return shipping receipt and produce the receipt if requested. Refused or returned shipments will not automatically be credited to your account, nor does refusing or returning a shipment automatically cancel your account. To cancel your account, simply call customer service at (760) 542-6397, 7:30 am to 3:30 pm PST, Monday-Friday. You will receive a cancellation number and must keep that number for verification of the cancellation date. All requests for credit on returned, refused, damaged merchandise or merchandise that was claimed to be never received must be made within 90 days of the date the original charge appeared on your credit card statement. After 90 days all sales are considered final and no credits will be issued.
Lost, Stolen, or Damaged Orders: Better Buzz Coffee® will not replace orders that are lost or damaged in transit. Therefore, it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit. It is the responsibility of the customer to provide accurate address information. Better Buzz Coffee® is not responsible for shipping a replacement order for non-delivery due to inaccurate address information supplied by the customer. Better Buzz Coffee® cannot ship to post office boxes. If you use a post office box as your shipping address, it could result in a lost or returned shipment. Better Buzz Coffee® is not responsible for loss or returns due to inaccurate address information supplied by the customer. Customer may contact Customer Service to report a lost or stolen order, however Better Buzz Coffee® is not responsible for contacting the third party courier. It is the customers responsibility to contact the third party courier to resolve any shipment discrepancies.
TERMS OF SERVICE:
Program Restrictions and Limitations: All products are subject to availability. Some large orders could be subject to delay based upon availability and importing time frames. In any case if there is a delay you will be contacted immediately and we will do our best to provide you with a new possible shipping date. All returns must be authorized in advance and are subject to at least a 30% restocking fee in addition to all shipping costs. The buyer's remedy against Better Buzz Coffee® for the breach of any obligation arising out of the sale of product, whether derived from warranty or otherwise, shall be limited to repair at the discretion of Better Buzz Coffee®, replacement or refund. In no event shall Better Buzz Coffee® be liable for other damage or loss, including, but not limited to, lost profits, lost sales, loss of use of equipment, claims of Buyer's customers, cost of capital, cost of down time, cost of substitute equipment, facilities or services, or other special, incidental or consequential damages.